Privacy Policy

InnCore Tech (“InnCore Tech,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information in accordance with applicable data protection and privacy laws.

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This Privacy Policy explains how we may collect, use, store, disclose, and protect personal information when you visit our website, contact us, request information or a demonstration, or otherwise interact with InnCore Tech through our digital channels.

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This policy primarily applies to the InnCore Tech corporate website. Certain InnCore Tech products and services may be governed by additional privacy notices, customer agreements, or data processing agreements.

1. Information We Collect

Depending on how you interact with InnCore Tech, we may collect the following categories of information.

Information You Provide to Us

When you contact us, request a demonstration, submit an enquiry, or communicate with our team, you may provide information such as:

• Full name
• Business email address
• Phone number
• Company or organization name
• Job title
• Country or location
• Product or solution of interest
• Business requirements
• Information included in messages or enquiries
• Other information you voluntarily provide

Please avoid submitting confidential financial information, passwords, payment credentials, or other highly sensitive information through general website contact forms.

Information Collected Automatically

When you access our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referral source
• Website interactions
• Approximate geographic information derived from technical data
• Cookies and similar technologies

This information may be used to operate, secure, analyze, and improve our website and digital experiences.

2. How We Use Your Information

We may use personal information to:

• Respond to enquiries and contact requests
• Arrange product demonstrations or meetings
• Understand your business requirements
• Provide information about our products and solutions
• Manage prospective and existing customer relationships
• Provide customer or technical support
• Improve our website, products, and customer experiences
• Analyze website usage and performance
• Protect our systems against fraud, abuse, and security threats
• Manage partnerships and business relationships
• Communicate relevant product, company, or service information
• Comply with applicable legal and regulatory obligations

Where required by applicable law, we will rely on an appropriate legal basis for processing personal information.

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3. Marketing Communications

Where permitted by applicable law, InnCore Tech may use contact information to communicate relevant information about our products, services, events, insights, or business developments.

Where consent is required, marketing communications will only be sent after obtaining the appropriate consent.

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.

Operational, security, contractual, or service-related communications may still be sent where necessary.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functionality, understand website usage, remember preferences, improve performance, and support analytics.

Cookies may include:

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Essential Cookies
Required for core website functionality, security, and operation.

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Analytics Cookies
Help us understand how visitors interact with our website and identify opportunities for improvement.

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Preference Cookies
Remember certain choices or preferences where applicable.

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Marketing Cookies
May be used to understand campaign performance or deliver relevant marketing experiences where permitted.

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Where required by applicable law, non-essential cookies will be used only after obtaining appropriate consent.

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You may manage cookies through available website controls or your browser settings.

5. Artificial Intelligence

Some InnCore Tech products and digital experiences may incorporate Artificial Intelligence, machine learning, conversational technologies, recommendations, automation, or analytical capabilities.

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Where personal information is processed by AI-enabled functionality, its processing will depend on the specific product, customer configuration, and applicable contractual and privacy requirements.

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We encourage users not to enter unnecessary sensitive or confidential personal information into AI-powered interfaces unless the applicable service is specifically designed and authorized to process such information.

Additional privacy terms may apply to individual AI-enabled products.

6. Social Media and Messaging Platforms

InnCore Tech solutions may integrate with social media and messaging platforms as part of our Conversational Commerce and Omnichannel Marketing capabilities.

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Depending on the applicable product and customer configuration, information may be exchanged between InnCore Tech platforms and third-party communication or social-media services.

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Such third-party platforms operate under their own terms and privacy policies.

For commercial deployments, the respective responsibilities of InnCore Tech, our customer, and third-party platforms regarding personal information may be governed by separate agreements.

7. Digital Wallet and Financial Information

Certain InnCore Tech products support digital wallet, payment, marketplace, or financial technology use cases.

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The processing of personal and transactional information within these products will be governed by the applicable product configuration, customer agreement, privacy notice, and regulatory requirements.

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This corporate website Privacy Policy does not by itself define how customer or end-user financial information is processed within a deployed InnCore Tech product.

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Where InnCore Tech processes such information on behalf of a customer, appropriate contractual and data protection arrangements may apply.

8. Marketplace and E-Commerce Data

Our marketplace and commerce technologies may process information relating to customers, merchants, products, orders, payments, and fulfilment.

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The organization operating the marketplace may determine the purposes and means of processing certain personal information, while InnCore Tech may provide the underlying technology and process information on its behalf.

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Specific responsibilities will depend on the deployment model and applicable contractual arrangements.

9. Logistics Information

Our logistics technologies may process information necessary to support shipment creation, delivery management, tracking, routing, and fulfilment.

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Depending on the implementation, this information may include customer contact information, delivery locations, shipment details, driver information, and delivery status information.

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Such information should only be processed for legitimate operational purposes and in accordance with applicable privacy requirements.

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10. SaaS Aggregation and Third-Party Providers

InnCore Tech platforms may connect customers to third-party service providers such as:

• Payment gateways
• Financial institutions
• Logistics providers
• Exchange services
• Marketplaces
• Communication providers
• Social media platforms
• Identity and verification providers
• Cloud and infrastructure providers
• Enterprise technology platforms

Where necessary to deliver an integrated service, information may be transmitted to or received from these providers.

Third-party providers may independently process information under their own privacy policies and contractual obligations.

11. How We Share Information

InnCore Tech does not sell personal information.

We may disclose information where reasonably necessary to:

• Authorized InnCore Tech personnel
• Service providers supporting our business and technology
• Hosting and cloud providers
• Analytics and security providers
• Communication providers
• Professional advisers
• Business partners where necessary for an authorized service
• Government, regulatory, or law-enforcement authorities where legally required
• Parties involved in a legitimate corporate transaction, subject to appropriate safeguards

We expect service providers processing personal information on our behalf to maintain appropriate confidentiality, security, and data protection measures.

12. International Data Transfers

InnCore Tech, our customers, partners, or technology providers may operate across multiple countries.

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As a result, personal information may, where permitted, be processed or transferred outside the country in which it was originally collected.

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Where applicable law requires specific safeguards for international data transfers, appropriate legal, contractual, organizational, or technical safeguards will be implemented.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Managing enquiries and business relationships
• Providing contracted services
• Meeting legal or regulatory obligations
• Maintaining appropriate business records
• Resolving disputes
• Protecting legal rights
• Maintaining security and preventing fraud

Retention periods may vary depending on the type of information, applicable service, contractual obligations, and legal requirements.

14. Information Security

InnCore Tech takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include, where appropriate:

• Access controls
• Authentication mechanisms
• Encryption
• Secure communications
• Logging and monitoring
• Environment segregation
• Security testing
• Backup and recovery controls
• Incident management procedures

No technology environment can guarantee absolute security. We therefore continuously review and improve security measures according to applicable risks and requirements.

15. Your Privacy Rights

Depending on applicable data protection laws and your location, you may have rights regarding your personal information, which may include the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where legally applicable
• Request restriction of certain processing
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Request information about how your data is processed
• Request data portability where applicable
• Lodge a complaint with an applicable data protection authority

Some rights may be subject to legal exceptions or verification requirements.

To exercise an applicable privacy right, please contact us using the details provided below.

16. Children's Privacy

InnCore Tech's corporate website is intended primarily for businesses and professionals and is not directed toward children.

We do not knowingly seek to collect personal information from children through our corporate website.

Individual InnCore Tech products that may be deployed in environments involving minors should be governed by appropriate customer-specific privacy, consent, and regulatory requirements.

17. Data Controller and Data Processor Roles

Depending on the context, InnCore Tech may act in different data protection roles.

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For information collected directly through the InnCore Tech corporate website for our own business purposes, InnCore Tech may act as the organization responsible for determining how that information is processed.

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For customer-deployed platforms, InnCore Tech may process personal information on behalf of a customer according to that customer's instructions and applicable contractual arrangements.

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The specific roles and responsibilities for commercial services should be defined in the applicable customer agreement and, where required, a Data Processing Agreement.

18. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

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InnCore Tech is not responsible for the privacy practices, security, or content of external services. We encourage users to review the privacy policies of third parties before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, products, technologies, or applicable legal requirements.

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When changes are made, the revised policy will be published on this page and the “Last Updated” date will be updated accordingly.

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Where required by applicable law, we may provide additional notice regarding material changes.

20. Contact Us

If you have questions about this Privacy Policy, how InnCore Tech handles personal information, or wish to exercise an applicable privacy right, please contact us through our official Contact Us page.

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For privacy matters relating to a specific InnCore Tech product provided by one of our customers, you may also need to contact the organization providing that product or service directly.